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25% off Sitewide (including Clearance items) Use coupon code: honor

Shipping & Returns

Return Information

If for any reason you are not completely satisfied with your purchase you may return most items, within 30 days of delivery, for a full refund, less shipping. Returns received after 30 days but before 60 days of delivery will receive a store credit less shipping. Please read our complete Return Policies & Return Procedures below. It is our goal to make your shopping experience as simple as possible, feel free to contact Customer Support if you have any questions. Email us at info@baublesandbeads.com or call (510) 644-2323.

Return Policy

1.) We do not accept returns on the following items:

  • Any item that is altered or opened from its original packaging. Including, but not limited to, beads sold on strands, wire spools, thread bobbins/spools/cards. In other words, items need to come back to us unused and in the original unopened packaging that the items were shipped in.
  • Baubles & Beads Gift Cards
  • Cut Chain, Cord & Wire
  • Clearance Items
  • Special Orders

2.) Returns must be postmarked with 30 days of original shipment. Return sent after this date without approval will not be accepted or processed.

3.) In the event you return an item for which you received a volume/bulk pricing discount, your credit will be adjusted for this item based on the quantity you kept. In other words, if a customer buys multiple items to qualify for volume pricing, the amount refunded will be the price paid, less the discount applied the other items.

4.) All return shipping costs are the responsibility of the customer, items returned COD will be refused.

5.) Returns may take up to 5 day of receipt to process. We will email the customer confirmation of the return/refund immediately after processing it.

Return Instructions

Please follow the instructions below when returning merchandise. If you are returning an item because we made a mistake or the item is damaged please contact Customer Support immediately as we will expedite the return process and made arrangements for replacement. To request a return in "My Account". To do this simply:

  1. log into your account
  2. Under Manage My Account select Completed.
  3. Find the order you wish to return and item from and click "return item(s)"
  4. Follow the prompts to select why you are returning the product and whether you prefer a store credit or refund.
  5. Click "Submit Return Request".

After completing the steps above you will be given the following instructions on how to mail back your return.

  • Include a copy of you Return Request Email or a copy of your invoice with the items to be returned.
  • Carefully package the items to be returned. Baubles & Beads assumes no responsibility for items damaged in return shipment. We recommend that you send returns by insured USPS, UPS, or FedEx.
  • Return item(s), a copy of the email or invoice to:

Baubles & Bead, Inc.
Returns Department
10766 San Pablo Ave
El Cerrito, CA 94530

Incorrect, Damaged or Defective Items

Yikes, please forgive us if we made a mistake fulfilling your order. If we sent you the wrong item, it was damaged or missing parts please contact us immediately at (510) 644-2323 or email us. We promise to make it right. One of our customer service motto's is: We all make mistakes, it's how we address them that matters.

Customer Support

Our customer service team is available to answer questions Monday thru Friday from 8:30 am to 5pm (pst). Call us at 510-644-2323 or email us at info@baublesandbeads.com.

Orders & Shipping

Orders are processed Monday-Friday, 8:30am-5pm (PST)

Our goal is to ship all orders within 2 business days. Whenever possible, we try to beat that goal by shipping your beads the same day you order them. If we have a question about your order we will contact you by email.

FREE SHIPPING ON ALL DOMESTIC ORDERS OVER $30!

Domestic U.S. Orders

Service

Cost

Tracking

Estimated Delivery Time*

USPS 1st Class

FREE ($2.50 for orders under $30)

Yes

5-7 days

USPS Priority

$4.00 ($6.00 for orders under $30)

Yes

1-3 days

USPS Next Day

$17.95 ($19.95 for orders under $30)

Yes

1-2 days

UPS Ground, 2nd Day Air & Next Day Air

Calculated at checkout

Yes

Varies upon selection

Canadian Orders

Custom fees, import duties or taxes charged by the country of destination, if any, are the responsibility of the customer.

Service

Cost

Tracking

Estimated Delivery Time*

USPS International 1st Class

$7.00+

Yes

1-4 weeks

USPS International Priority Mail

$24.00+

Yes

5-14 business days

USPS International Express

$42.00+

Yes

3-5 business days

International Orders

Customs fees, import duties or taxes charged by the country of destination, if any, are the responsibility of the customer.

Service

Cost

Tracking

Estimated Delivery Time*

USPS International 1st Class

$9.00+

Yes

1-4 weeks

*Estimated delivery times are from the time of order fulfillment and do not include time spent clearing customs in the destination county.