Orders are processed Monday through Friday 10:30am-6pm (PST).

If you place an order after normal business hours on Friday we will not process the order until Monday at the earliest.

We try to ship all orders within 3 business days.

Shipping Methods and Charges

Free shipping for orders between $10-$75 will usually be sent first class US mail. We are unable to offer tracking or insurance on this method. 

Orders over $75 will ship using the shipper of our choice and you will receive an e-mail with your tracking information.

Orders under $10 will incur a $1.50 shipping charge and be sent USPS First Class Mail.

You may also select UPS Ground, 2nd Day and Next Day Air. For these methods the shipping charges are UPS rates discounted by 10%

There is no charge for in store pickup.

We will hold your order for 7 days. If you need us to hold your order longer please contact the store that is holding the order for you. If you don't pick up your order within the arranged time, it will be returned to stock and refunded to the card used to make your purchase. Orders will only be filled Monday through Friday. Once the order is ready it will be available any day during normal store hours.

Return Information

You may return products within 15 days of the order shipment date for a refund or  exchange. If the product received is wrong, damaged or missing parts please contact us immediately, so we can give you special return instructions.

Return Policies:

1. We do not accept returns on wire, chain, cut cord, open stringing materials, partial

returns on pre-packaged items, books, opened kits, or any item not in the form that it was originally sold. There are no returns on items sold as discontinued or closeout.

2. Returned products must be in their original condition and packaging. A product that is returned in a way that cannot be resold will be assessed a 30% restocking fee.

3. In the event you choose to return any non-defective items for which you have received a volume pricing discount, your credit will be adjusted for this item based on the quantity you kept.

Please follow the instructions below when returning merchandise.

1. Make a copy of your invoice and send it with your return. Please write a brief explanation of why it is being returned.

2. Package the products carefully for return shipment. We recommend a bubble envelope or box. We are not responsible for items damaged in shipment

3. For your protection, we recommend that you send your returns by insured US mail, UPS or FedEx.

4. Return the products within 15 days of the order shipment date to:

Baubles & Beads, Inc. Returns Department

1676 Shattuck Ave

Berkeley, CA 94709

5. All return shipping costs are your responsibility. Packages sent COD will be refused.

6. Returns may take up to five business days after we receive them to process. After we receive your shipment we will call you for your credit card information. This is necessary because for your security we do not store your credit card information.

 7. If you have any questions or concerns, e-mail us at jim@baublesandbeads.com or call customer service.

Monday through Friday, 10:30 a.m. to 5:30 p.m. PST, at 510-644-BEAD.