If you place an order after normal business hours on Friday we will not process the order until Monday at the earliest.

We try to ship all orders within 3 business days.

 

 

Free Shipping applies to orders over $20 and will usually be sent first class USPS. We are unable to offer insurance on this method. 

 

Orders under $20 will incur a $1.99 shipping charge and be sent USPS First Class Mail.

 

You may also select UPS Ground, 2nd Day and Next Day Air.

 

There is no charge for In-Store Pickup.

We will hold your order for 7 days. Should you need us to hold your order longer, please contact the store that is holding the order for you. If you don't pick up your order within the arranged time, it will be returned to stock and refunded to the card used to make the purchase. Orders are only processed Monday through Friday. Once the order is processed it will be available any day during normal store hours, including weekends.

 

International  Shipping

We ship most international orders for $9.00US via regular post, $6.00US to Canada. Some larger and/or heavier shipments will incur an additional charge. There is NO tracking with this method. If you need tracking  there is one option. Choose Express Which starts at $44.00 and $34 to Canada. This is the only method with door to door tracking. Express also includes $200 in insurance. Please note that the shipping rate does not include any customs, import duties or taxes that could be incurred when the package reaches your destination country. We do not refund any customs, import duties or taxes on returns or exchanges. Almost all orders ship within 72 hours. The following are approximate shipping times, please note this does not take into account time spent clearing customs in your country.

     Regular Post  Starts at $9.00   ($6 to Canada)      7 - 30 days No Tracking

     Priority           Starts at $24.00 ($19 to Canada)    5 - 14   days No Tracking    

     Express         Starts at $44.00  ($34 to Canada)    3 - 8     days  Full Tracking and Insurance

 

 

You may return products within 15 days of the order shipment date for a refund or exchange. Sometimes mistakes happen, if the product received is wrong, damaged or missing parts please contact us immediately, so we can give you special return instructions.

 

Return Policies:

1. We do not accept returns on wire, chain, cut cord, open stringing materials, partial returns on pre-packaged items, books, opened kits, or any item not in the form that it was originally sold. There are no returns on items sold as discontinued or closeout.

2. Returned products must be in their original condition and packaging. A product that is returned in a way that cannot be resold will be assessed a 30% restocking fee.

3. In the event you choose to return any non-defective items for which you have received a volume pricing discount, your credit will be adjusted for this item based on the quantity you kept.

 

Please follow the instructions below when returning merchandise.

1. Make a copy of your invoice and send it with your return. Please write a brief explanation of why it is being returned.

2. Package the products carefully for return shipment. We recommend a bubble envelope or box. We are not responsible for items damaged in shipment

3. For your protection, we recommend that you send your returns by insured US mail, UPS or FedEx.

4. Return the products within 15 days of the order shipment date to:

 

Baubles & Beads, Inc. Returns Department

1676 Shattuck Ave

Berkeley, CA 94709

 

5. All return shipping costs are your responsibility. Packages sent COD will be refused.

6. Returns may take up to five business days after we receive them to process.

7. If you have any questions or concerns, e-mail us at jim@baublesandbeads.com or call customer service.

Monday through Friday, 10:30 a.m. to 5:30 p.m. PST, at 510-644-BEAD.