If you place an order after normal business hours on Friday we will not process the order until Monday at the earliest.
We try to ship all orders within 3 business days.
Free Shipping applies to orders over $20 and will usually be sent first class USPS. We are unable to offer insurance on this method.
Orders under $20 will incur a $1.99 shipping charge and be sent USPS First Class Mail.
You may also select UPS Ground, 2nd Day and Next Day Air.
There is no charge for In-Store Pickup.
We will hold your order for 7 days. Should you need us to hold your order longer, please contact the store that is holding the order for you. If you don't pick up your order within the arranged time, it will be returned to stock and refunded to the card used to make the purchase. Orders are only processed Monday through Friday. Once the order is processed it will be available any day during normal store hours, including weekends.
We ship most international orders for $9.00US via regular post, $6.00US to Canada. Some larger and/or heavier shipments will incur an additional charge. There is NO tracking with this method. If you need tracking there is one option. Choose Express Which starts at $44.00 and $34 to Canada. This is the only method with door to door tracking. Express also includes $200 in insurance. Please note that the shipping rate does not include any customs, import
duties or taxes that could be incurred when the package reaches your
destination country. We do not refund any customs, import duties or
taxes on returns or exchanges. Almost all orders ship within 72 hours. The following are approximate shipping times, please note this does not take into account time spent clearing customs in your country.
Regular Post Starts at $9.00 ($6 to Canada) 7 - 30 days No Tracking
Priority Starts at $24.00 ($19 to Canada) 5 - 14 days No Tracking
Express Starts at $44.00 ($34 to Canada) 3 - 8 days Full Tracking and Insurance
You may return products within 15 days of the
order shipment date for a refund or exchange. Sometimes mistakes happen, if the
product received is wrong, damaged or missing parts please contact us
immediately, so we can give you special return instructions.
1. We do not
accept returns on wire, chain, cut cord, open stringing materials,
partial returns on
pre-packaged items, books, opened kits, or any item not in the form that
it was originally sold. There are no returns on items sold as
discontinued or closeout.
products must be in their original condition and packaging. A product
that is returned in a way that cannot be resold will be assessed a 30%
3. In the
event you choose to return any non-defective items
for which you have received a volume pricing discount, your credit will
be adjusted for this item based on the quantity you kept.
follow the instructions below when returning merchandise.
1. Make a copy
of your invoice and send it with your return. Please write a brief
explanation of why it is being returned.
2. Package the products carefully for
return shipment. We recommend a bubble envelope or box. We are not
responsible for items damaged in shipment
3. For your protection, we recommend that
you send your returns by insured US mail, UPS or FedEx.
4. Return the
products within 15 days of the order shipment date to:
Baubles & Beads, Inc.
Berkeley, CA 94709
5. All return
shipping costs are your responsibility. Packages sent COD will be
may take up to five business days after we receive them to process.
7. If you have any questions or concerns, e-mail us
at email@example.com or call customer service.
Monday through Friday, 10:30 a.m. to 5:30 p.m. PST, at