If you place an order after normal business hours on Friday we will not process the order until Monday at the earliest.
We try to ship all orders within 3 business days.

Free Shipping applies to orders between $10-$75 and will usually be sent first class USPS. We are unable to offer tracking or insurance on this method.
Orders over $75 will ship using the shipper of our choice and you will receive an e-mail with your tracking information.
Orders under $10 will incur a $1.50 shipping charge and be sent USPS First Class Mail.
You may also select UPS Ground, 2nd Day and Next Day Air. For these methods the shipping charges are UPS rates discounted by 10%
There is no charge for In-Store Pickup.
We will hold your order for 7 days. Should you need us to hold your order longer, please contact the store that is holding the order for you. If you don't pick up your order within the arranged time, it will be returned to stock and refunded to the card used to make the purchase. Orders are only processed Monday through Friday. Once the order is processed it will be available any day during normal store hours, including weekends.
You may return products within 15 days of the
order shipment date for a refund or exchange. Sometimes mistakes happen, if the
product received is wrong, damaged or missing parts please contact us
immediately, so we can give you special return instructions.
Return Policies:
1. We do not
accept returns on wire, chain, cut cord, open stringing materials,
partial returns on
pre-packaged items, books, opened kits, or any item not in the form that
it was originally sold. There are no returns on items sold as
discontinued or closeout.
2. Returned
products must be in their original condition and packaging. A product
that is returned in a way that cannot be resold will be assessed a 30%
restocking fee.
3. In the
event you choose to return any non-defective items
for which you have received a volume pricing discount, your credit will
be adjusted for this item based on the quantity you kept.
Please
follow the instructions below when returning merchandise.
1. Make a copy
of your invoice and send it with your return. Please write a brief
explanation of why it is being returned.
2. Package the products carefully for
return shipment. We recommend a bubble envelope or box. We are not
responsible for items damaged in shipment
3. For your protection, we recommend that
you send your returns by insured US mail, UPS or FedEx.
4. Return the
products within 15 days of the order shipment date to:
Baubles & Beads, Inc.
Returns Department
1676
Shattuck Ave
Berkeley, CA 94709
5. All return
shipping costs are your responsibility. Packages sent COD will be
refused.
6. Returns
may take up to five business days after we receive them to process.
After we receive your shipment we will call you for your credit card
information. This is necessary because for your security we do not store
your credit card information.
7. If you have any questions or concerns, e-mail us
at jim@baublesandbeads.com or call customer service.
Monday through Friday, 10:30 a.m. to 5:30 p.m. PST, at
510-644-BEAD.